Cleaners Putney Privacy Policy

This Privacy Policy explains how Cleaners Putney collects, uses, stores and protects personal data relating to customers and prospective customers in the Putney area. It also explains the legal bases we rely on under the UK General Data Protection Regulation and the EU General Data Protection Regulation, as applicable, and describes your rights in relation to your personal data.

This Privacy Policy applies to all Cleaners Putney customers and users of our cleaning services within the Putney area, whether you contact us online, by post, or in person.

Data Controller

For the purposes of data protection law, Cleaners Putney is the data controller for the personal data described in this Privacy Policy. This means that we decide how and why your personal data is processed.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. This may include the following categories of data.

Identification and contact details, such as your name, title, billing address, service address, and any other contact information you provide when you make an enquiry or book a service.

Communication records, such as information you provide when you contact us to ask a question, request a quote, make a complaint, or give feedback, as well as our records of those communications.

Service and booking information, such as dates and times of bookings, details of the property to be cleaned, access instructions, service preferences, and any relevant notes you ask us to keep on file.

Payment and transaction information, such as amounts paid, date and time of payment, method of payment, and related billing information. Card details are typically processed directly by our payment service providers and are not stored by us, except where you explicitly agree to tokenised storage with a payment processor for repeat payments.

Usage and technical data, where applicable, such as basic technical data collected when you visit our online pages, for example your approximate location, device type, and how you interact with our content. This may be collected via cookies or similar technologies where permitted by law.

Marketing preferences, such as your choices about receiving marketing communications from us and your communication channel preferences.

How We Collect Your Data

We may collect personal data about you in the following ways.

Directly from you when you request a quote, make a booking, communicate with us, or leave a review or feedback.

Indirectly from third parties such as payment processors, advertising and marketing partners, or online platforms where you may submit a booking or enquiry that is then passed on to us.

Automatically through cookies or similar technologies when you access our online content, subject to your cookie settings and applicable legal requirements.

Lawful Basis for Processing

We only process your personal data when we have a valid legal basis under data protection law. Depending on the context, this may include the following.

Contract. We process your personal data to enter into and perform a contract with you, including to provide cleaning services, manage bookings, take payment, and respond to your service-related enquiries.

Legal obligation. We process certain data to comply with legal obligations, for example to maintain financial records for tax and accounting purposes or to respond to lawful requests from public authorities.

Legitimate interests. We may process your personal data where it is necessary for our legitimate interests or those of a third party, provided that those interests are not overridden by your rights and freedoms. These legitimate interests may include managing and improving our services, handling enquiries and complaints, preventing fraud or misuse of services, and maintaining business records.

Consent. In some cases, we rely on your consent to process your data, for example for sending certain forms of electronic marketing communications or for optional cookies. You can withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before consent was withdrawn.

How We Use Your Personal Data

We use the personal data we collect for the following purposes.

To provide and manage cleaning services in the Putney area, including accepting and confirming bookings, coordinating cleaners, and managing access to properties.

To communicate with you, including confirming appointments, sending service updates, responding to your questions, and handling any complaints or disputes.

To process payments, issue invoices, handle refunds if applicable, and maintain accounting and transaction records.

To improve our services, including monitoring the quality of our cleaning services, gathering feedback, and analysing trends to enhance customer experience.

To send marketing communications about our services where permitted by law and in line with your preferences, and to manage opt-outs and unsubscribe requests.

To protect our business and our customers, including preventing fraud, misuse, and security incidents, and asserting or defending legal claims.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, and to comply with our legal, accounting, and reporting obligations.

In general, we keep customer and booking records for a period that allows us to manage ongoing relationships, handle any disputes or queries, and meet regulatory requirements. Financial and transaction data may be retained for longer periods in line with tax and accounting rules.

When personal data is no longer needed for the purposes for which it was collected, we will take reasonable steps to delete it, anonymise it, or securely store it until deletion is possible.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy.

Categories of processors may include payment service providers who process payments and manage financial transactions, information technology and hosting providers who support our IT systems, customer relationship and booking system providers who help us manage appointments and communications, and marketing and analytics providers who assist with permitted marketing activities and performance analysis.

Where we use processors, we put in place appropriate data protection agreements to ensure that your personal data is protected and processed securely in accordance with applicable data protection law.

We may also share personal data where required by law, for example with regulators, law enforcement agencies, or other public authorities, or where necessary to establish, exercise, or defend legal claims.

International Data Transfers

Where we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or relying on adequacy regulations, to protect your data in line with applicable legal requirements.

Security of Your Personal Data

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures may include access controls, encryption or pseudonymisation where appropriate, secure storage solutions, and staff training on data protection obligations.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You also have a role in keeping your information safe by ensuring that any communication channels you use to contact us are secure and that you provide only the information necessary for the relevant purpose.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with information about how we use it.

Right to rectification. You have the right to ask us to correct or update personal data that is inaccurate or incomplete.

Right to erasure. In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify accuracy or consider an objection you have raised.

Right to object. You have the right to object to certain types of processing, including processing based on legitimate interests and processing for direct marketing purposes. We will stop processing your data for direct marketing if you object.

Right to data portability. In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used, machine readable format and to request that we transfer it to another controller, where technically feasible.

Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before consent was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights in relation to personal data held by Cleaners Putney, you can contact us using your usual communication channels. We may need to verify your identity before responding to your request. We aim to respond within the timescales set out in applicable data protection law.

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with the law, you may have the right to lodge a complaint with your local data protection authority.

Scope of This Policy

This Privacy Policy applies to all Cleaners Putney customers and prospective customers located in the Putney area and to all personal data processed in connection with the provision of our cleaning services in that area.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.